Get in Touch
We're here
to help.
Questions about your order, our formula, or anything else — we read and respond to every email personally. Usually within one business day.
Response Time
1 business day
Mon–Fri, Australian Eastern Time
Returns & Refunds
60-day guarantee
No questions asked. Email us with your order number to get started.
Orders & Shipping
Free AU-wide shipping
Tracked delivery. Include your order number in any shipping enquiry.
Send us a message.
Fill in the form below and we'll get back to you as soon as possible.
We'll reply to the email address provided above.
Message sent.
Thanks for reaching out. We'll reply to your email within one business day.
Common questions
How long does shipping take?
We ship via tracked Australia Post. Standard delivery is typically 3–7 business days depending on your location. You'll receive a tracking number by email once your order is dispatched.
How does the 60-day guarantee work?
If you're not happy with your purchase for any reason within 60 days of delivery, just email us at hello@reformaskin.com.au with your order number and we'll arrange a full refund. No returns required, no questions asked.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at hello@reformaskin.com.au. We'll do our best to accommodate changes before your order is dispatched.
When will the serum be back in stock?
Our next batch is currently in production. Join the waitlist on our sold out page and we'll email you the moment stock is confirmed — before we announce it publicly.
Is the serum suitable for sensitive skin?
Our GHK-Cu serum is formulated without fragrance, parabens or harsh actives. However, as with any new skincare product, we recommend performing a patch test on a small area of skin before full application. If irritation occurs, discontinue use and consult a healthcare professional.
Do you ship internationally?
Currently we ship within Australia only. International shipping is something we're looking at for future drops — join our waitlist to stay updated.