Privacy Policy

Last updated: March 2026

Reforma Skin ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website reformaskin.com.au and make a purchase from us.

Information We Collect

We collect information you provide directly to us when you:

• Place an order (name, email address, shipping address, phone number)
• Create an account or join our waitlist
• Contact us via email or our contact form
• Subscribe to our mailing list

We also automatically collect certain information when you visit our website, including your IP address, browser type, referring URLs, and pages visited, through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including sending order confirmations and shipping updates
• Communicate with you about your orders and respond to enquiries
• Send you marketing communications where you have opted in (you can unsubscribe at any time)
• Improve our website and customer experience
• Comply with our legal obligations under Australian law
• Detect and prevent fraud or other unlawful activity

Sharing Your Information

We do not sell, trade or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

• Payment processors (for secure transaction processing)
• Shipping and logistics providers (to fulfil and deliver your order)
• Email marketing platforms (where you have consented to receive communications)
• Website hosting and analytics providers
• Meta Platforms (Facebook/Instagram) for advertising purposes, in accordance with their data policies

All third parties are required to keep your information confidential and use it only for the purposes for which it was shared.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and serve targeted advertising. This includes the Meta Pixel, which allows us to measure the effectiveness of our advertising and show you relevant ads on Facebook and Instagram.

You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality of our website.

Your Rights Under Australian Privacy Law

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of direct marketing communications at any time
• Complain about a breach of your privacy rights

To exercise any of these rights, please contact us at hello@reformaskin.com.au.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our website uses SSL encryption for all data transmission. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 7 years in accordance with Australian tax law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Email: hello@reformaskin.com.au
Website: reformaskin.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.